Signing up at any Grand Privé casino guarantees a playing experience that is fair, exhilarating and always on the cutting edge of technology.
We constantly strives to improve and enhance your online gaming experience and bring you the latest and best games, exciting promotions, unequalled security and the most fun you can have anywhere!
What can we help you with?
- Downloading the Casino?
- Do you want to play on your MAC?
- Do you want to play on your MOBILE or TABLET?
- Did you get a CD?
- How to Create an Account? Rejections and Tips.
- How to claim a bonus?
- Making a deposit? Rejections and Tips.
- Make sure you get our emails!
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Downloading the Casino:
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Do you want to play on your MAC?
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Do you want to play on your MOBILE or TABLET?
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Did you get a CD?
- Insert the CD into your computer.
- A pop up message will appear – click on Install (If you do not see this pop up, press the Start button on your computer and go to My Computer & select your CD drive. Double click on Lake Palace)
- An end-user license agreement will pop up. Click Next and installation will begin.
- Once the setup is complete, click Finish.
- Lake Palace will open on the Lobby page. (If the software doesn't load automatically, find the Lake Palace icon on your desktop and double click)
- When the software is open, select Login.
- When the Login screen pops up, select Create Account, fill in your details and click OK.
- You will then be taken back to the Lobby page where you can Login.
- Once logged in, select Cashier, click on Bonus, enter your bonus code and claim your free money!
- You are now ready to play!
- See also: Create an Account or How to claim a bonus
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How to Create an Account:
- Do you want to run this file? Click on RUN.
- End User License Agreement: Click on I AGREE.
- Installation will start straight away. This takes about a minute.
- The Casino Lobby will appear on your screen.
- Click on the MY ACCOUNT icon (second on the top, left).
- A window will appear that asks you to enter your email address and password. Enter them and click on CREATE ACCOUNT.
- Complete the required details on the CREATE ACCOUNT form that will pop up on your screen and click OK when you're done.
- If your account has been successfully created, a message to this effect will appear.
- Click on CLOSE.
- Welcome! You will be taken back to the Lobby, and your account details will be ready for LOGIN.
- Click on LOGIN, choose your game and PLAY TO WIN!
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How to claim a bonus?
- Login to the Casino.
- Go to the CASHIER page (icon is at the top, left.)
- Click on the BONUS tab (on the lefts side of the screen).
- Enter the bonus you've received from us.
- Click on CLAIM.
- Congratulations! You're on your way to winning!
- Make sure you get our emails for all our weekly bonuses, special promotions and more! Click here to see how!
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Making a deposit?
Please remember to follow the steps below to ensure that you have successful deposits at the casino:
Do you know how to make a deposit?
- Login to the Casino.
- Go to the CASHIER page (icon is at the top, left.)
- Choose your deposit method.
- Register your financial details.
- Click on NEXT.
- Confirm your details.
- On the DEPOSIT page, choose the amount you'd like to wager.
- Click FINISH.
- Good Luck and happy gaming!
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What to do if you get rejected?
- Space your attempted deposits at least 15 minutes apart
- Attempt one card for a minimum of five times at the casino. It sometimes takes a while to go through.
- Vary the amounts that you want to deposit.
- Try depositing odd amounts, i.e.: $53 or $31.
- Consider using an alternate or NEW Visa / Visa Prepaid Card. (We do accept these at the Casino.)
- Rather deposit a larger amount per transaction as we are limited on the number of accepted and rejected deposit per day.
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Depositing Tips?
- Please remember to space your attempted deposits at least 15 minutes apart.
- Please attempt the card for a minimum of five times.
- Vary the amounts that you deposit, and rather deposit odd amounts like $83 or $51.
- Rather deposit a larger amount less often. It increases your game time and reduces unnecessary rejections.
- Consider using an alternate or NEW Visa / Visa Prepaid Card.
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Contact Support?
Please contact us on our Live Chat service if you need ANY assistance with regard to your account at the casino! |
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Make sure you get our emails!
GrandPrivé sends out emails on a weekly basis with great specials, superb offers and magnificent opportunities. Don't miss out!
If you do not get our emails, follow these easy steps to ensure that they get delivered to your mailbox, or contact our Customer Support Team for assistance. You can do so via e-mail: support@betgrandprive.com or by phoning any of our toll-free numbers - 24 hours a day, 7 days a week
Follow these easy steps:
- Do we have your current email address? If you are uncertain, please contact Customer Support and verify.
- Please add the following to your safe senders list to ensure delivery:
- casino@betgrandprive.com
- casino@betlakepalace.com
- Always check your Junk E-Mail or Spam inbox.
- If you recieve our emails in your spam folder, you should mark us as "not spam" or "add to whitelist"
- Feel free to contact us for assistance.
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